FrameClub Rules
Basic Membership
This program is for our individual residential customers who have made qualifying purchases of $300 and sign up for FrameClub in-store. Initial qualification will be based on spending $300 in 1 store. Purchases cannot be combined between brands in order to qualify. FrameClub members receive an ongoing 15% discount at Museum Quality Framing and Beard's Framing. Discount excludes special framing package and cannot be combined with other offers. All membership benefits, offers and rewards are non-transferable and only available on in-store purchases. No membership card and no coupons to clip, simply give your membership number (the phone number you sign up with) at time of purchase to receive your 15% everyday discount.
Platinum Membership
These additional benefits are only available to those customers who complete the registration process online and provide a valid email address. Platinum members receive a Welcome offer of 30% off any single item storewide. This generous reward is emailed to the customer 4-6 weeks after activating online and can be used on any future purchase/order (in-store purchases only). This email can only be printed and redeemed 1 time by the member. Violation of this rule will be carefully tracked and result in cancelation of their membership.
Platinum members automatically accrue points for every purchase made in-store. Platinum members earn 1 point for every dollar spent. For every 500 points earned, these customers will receive a Reward Card valued at $25 to spend like cash throughout all our stores. Each month, Platinum members receive a FrameClub Rewards Update email letting them know how many reward cards they've earned. To obtain their Reward Cards, they'll print the email message and present the print out in-store. This email will include the member's name and can only be printed once and redeemed once. Violation of this rule will be carefully tracked and result in cancelation of their membership. All membership benefits, offers and rewards are non-transferable and only apply to in-store purchases. Note that registration for Basic Membership must be completed in-store before upgrading to Platinum online or your points will not accrue.
Platinum members will receive bonus emails with exclusive offers throughout the year, including DOUBLE POINTS alerts.
Welcome Offer
Once customers activate to a Platinum membership online and all membership information has been verified, an email offer will be sent out to the Platinum member. This email will offer a one time savings of 30% off any single item, including custom framing (in-store only). This email can only be printed and redeemed one time by the member. Violation of this rule will be carefully tracked and result in cancelation of their membership.
Reward Cards
Platinum members automatically accrue points for every purchase made in-store. Platinum members earn 1 point for every dollar spent. For every 500 points earned, these customers will receive a Reward Card valued at $25 to spend like cash throughout all our stores. If customer does not spend full amount, the balance stays on the card. There is no cash back. Each month, Platinum members receive a FrameClub Rewards Update email letting them know how many reward cards they've earned. To obtain their Reward Cards, they'll print the email message and present the print out in-store. This email will include the member's name and can only be printed once and redeemed once. Violation of this rule will be carefully tracked and result in cancelation of their membership. All membership benefits, offers and rewards are non-transferable and only apply to in-store purchases.
Enrollment Process:
Qualified customers enroll in the store (Basic Membership) so that they can take immediate advantage of the everyday 15% savings. However, they will need to go online to complete their registration if they are interested in receiving the additional benefits included in the Platinum membership. Qualified customers could also be notified by mail or email.
Frequently Asked Questions
Q: Do I need a FrameClub membership card?
A: There are no cards to carry for FrameClub. Simply give your membership number (the phone number you use to sign up in-store) and your 15% discount will be applied to your order.
Q: Who do I contact if I have questions about the program?
A: For general information about the program you can either call one of our stores directly or send an email to: frameclub@nwframing.com. If you are having
trouble activating your membership online, please email your question to frameclub@nwframing.com.
Q: How will you keep track of all my purchases at Frame Central, Museum Quality Framing and Beard's Framing?
A: Remember, only Platinum members' point totals are tracked. Each time you go to any of our stores, let the colleague know that you are a FrameClub member and give your membership number. From there, we'll quickly make sure we have all your current information (name, address, phone and membership number) in our system. Once all of the necessary information is in the system at the store and you've activated to a Platinum Membership online, we'll track your purchases across all 3 brands using your
FrameClub membership number.
Q: How and when are my points accumulated?
A: Platinum members accumulate Reward points at time of invoice, which is the day you pick up your completed and paid-in-full custom project. If purchasing
something that's already in our store -- such as photoframes, readymade wall frames or framed art -- then your points accumulate when you pay for these items. Your
points are based on the price you pay after your Basic membership discount.
Q: If I meet the $300 qualification on today's purchase, can I apply the 15% discount on that purchase?
A: Yes. As long as you provide the necessary enrollment information (name, address, phone) to join the FrameClub. By providing this information, you are
enrolled in a Basic FrameClub Membership.
Q: If I purchase more than $500 and want to join the FrameClub that day do I receive the 15% discount and the $25 Reward Card?
A: Yes and No. You can join today and receive the 15% off with your Basic Membership. But in order to be eligible for the $25 Reward Card you'll need to
activate to a Platinum membership online (from your own computer) and points begin to accumulate AFTER you activate and have completed the verification
process. The Platinum Membership Welcome Offer and $25 Reward Card will arrive separately via email. These cannot be used on works in progress.
Q: How will I receive my $25 Reward Card after accumulating 500 points?
A: Platinum customers will receive a monthly email letting them know their point balance and how many Reward Cards they have earned. They are instructed to print the email and bring it in to any store to receive their $25 Reward Card(s). See Club Rules for more details.
Q: What if I don't have email or internet access? Can I still activate to a Platinum membership?
A: Unfortunately no. The additional benefits are only available to customers we can communicate with online. We can afford the generous Welcome Offer and deeper
discounts ONLY because of the lower cost of communication and support of our eco-friendly initiatives. Customers without email or internet access can take full advantage of the 15% Basic Membership discount.
Q: Can I activate my Platinum membership in the store?
A: Yes and No. You can ask the store colleague to start the Platinum activation process for you in store, but you'll need to complete the process from your own
computer. There are a few steps required in order to verify your membership and this must be done where you can access your email. Verification can take up to
48 hours.
Q: Can I apply my 30% Welcome Offer to my custom framing project that I'll be picking up next week?
A: You will receive your Welcome Offer 4-6 weeks after upgrading to Platinum level. The 30% Welcome coupon is not valid on works in progress or prior purchases.
This very generous offer is only valid on future purchases.
Q: Can FrameClub members get their 15% discount in addition to storewide sales?
A: No. If we're having a storewide sale you'll need to choose whichever offers the better discount. Platinum members DO accrue points towards free framing on sale purchases however.
Q: Can FrameClub members get their 15% discount in addition to marked down products?
A: Yes. If for example, you select a photoframe that's been marked down or placed on clearance, you can apply your discount to this product.
Q: Can FrameClub members get their 15% discount in addition to the Value Framing Package, Kids Art Deal or other special framing discounts?
A: No. All framing packages are excluded from further discount of any kind.
Q: Can I join FrameClub after purchasing $300 online?
A: Not at this time. Currently this program is only available for in-store purchases.
